locogeeksOperator: 주식회사 로코긱스
Effective date: August 26, 2026 (Wednesday)
Article 1. Purpose
These Terms set out the rights, obligations, and responsibilities between 주식회사 로코긱스 (the “Company”) and its members in connection with the use of the locogeeks website, mobile application, and related services (the “Platform”). The Platform is an intermediary that connects Travelers with local Hosts to discover, book, and participate in small-group local Experiences.
Article 2. Definitions
① “Member” means a person who agrees to these Terms and creates an account. Members include Travelers and Hosts.
② “Traveler” means a Member who searches for, books, pays for, or participates in Experiences on the Platform.
③ “Host” means an individual Member who registers and provides Experiences after the Company's review and approval.
④ “Experience” means a small-group activity registered on the Platform, such as local accompaniment, cultural or food activities, walks, or photography. Accommodation and packaged group tours are excluded unless separately approved by the Company.
⑤ “Customer Payment Amount” means the final payment amount reflecting the Host's base price, selected options, buyer fee, and applicable taxes.
Article 3. Publication, Effect, and Amendment of Terms
① The Company posts these Terms and its business name, representative, address, business registration number, mail-order business registration number, and customer support information where Members can readily find them.
② The Company may amend these Terms to the extent permitted by applicable law and, in principle, gives notice of the effective date and reason for amendment seven days in advance. It gives 30 days' advance notice of important changes disadvantageous to Members and also gives individual notice where possible.
③ Amended Terms apply to use from their effective date. Unless the law or the parties' agreement provides otherwise, the terms in effect when a booking was made apply to a booking already confirmed.
Article 4. Company's Role and Transaction Parties
① The contract to provide an Experience is between the Traveler and the Host. The Company is not the direct provider of the Experience; it is an intermediary supporting search, booking, payment, settlement, communication, and dispute handling.
② Before payment or a booking request, the Company informs Members by an appropriate method that it is not a party to the transaction and provides relevant Host information.
③ Receipt of payment or processing of refunds and settlement by the Company is for intermediary operations and does not, by itself, make the Company the Experience provider.
④ As an intermediary, the Company carries out identity verification, transaction record retention, consumer complaint handling, and relief measures required by applicable law.
Article 5. Service Regions and Scope
① The available countries and cities are shown on the Platform. The Company may add, change, or discontinue service regions according to operational circumstances.
② Adding a city does not in itself amend these Terms. If discontinuing a service region makes an existing booking impossible to fulfill, the Company and Host provide an alternative schedule or a full refund.
③ The Company may restrict the sale of particular Experiences or in particular regions according to local law, safety, payment, and operational conditions.
Article 6. Membership and Age
① A person creating an account must be at least 18 years old. The Company may verify age and identity where necessary.
② Only an adult Member with full legal capacity under the law applicable to that Member may book and pay. An 18-year-old Member subject to the laws of the Republic of Korea may not book or pay independently.
③ A Member who is a minor under applicable law may use non-transactional functions permitted by the Company, such as search, profile management, and bookmarks, and may participate as an accompanying participant in an Experience booked by an adult booker or guardian. Stricter age restrictions for an Experience take precedence.
④ A Host must be at least 18 years old and an adult with full legal capacity under the law of their residence or place of activity.
⑤ A minor Member's account agreement entered into without the legal guardian's consent may be canceled under applicable law. The Company restricts paid contracts and Host registration by minor Members.
⑥ Members must provide accurate information and securely manage their accounts and authentication methods. Transferring or lending an account and using another person's identity are prohibited.
Article 7. Host Registration and Verification
① A Host applicant must submit the identity document, contact details, activity region, languages, introduction, settlement account, and other information requested by the Company. Uploading an original resident registration card or an unmasked copy showing the resident registration number is prohibited; where that card is used, only a copy with the latter digits of the resident registration number fully masked may be submitted.
② The Company's verification reviews the authenticity of submitted information and basic eligibility; it does not guarantee every act of the Host or the quality of an Experience.
③ Hosts must check and comply with the qualifications, permits, registrations, tax obligations, and insurance obligations required to provide their Experiences.
Article 8. Experience Listings and Public Information
① Hosts must accurately register the Experience content, schedule, price, inclusions and exclusions, required items, age, health and accessibility restrictions, cancellation policy, and risks.
② Travelers are shown a display price that reflects the Platform's buyer fee added to the Host's base price. The default buyer fee is 10% and the Host fee is 20%; the Company may change these with advance notice.
③ Public screens show only an approximate location within about 500 meters, not the exact meeting place. The exact place is provided only to authorized booking parties after confirmation.
④ Experiences in private spaces must disclose the nature of the space, conditions of access, and key safety matters in advance, and the Host must secure lawful authority to use the space.
Article 9. Booking and Host Approval
① When a Traveler requests a booking, the Host must approve or reject it within 24 hours of the request. A request may expire if no response is received within that period.
② Available booking times follow the Experience schedule and Platform cutoffs. In the initial service, a booking may be requested up to 24 hours before the Experience starts.
③ A booking is finally confirmed when the Traveler completes payment after the Host approves it. If payment is not completed, the booking may be canceled or expire.
④ The price, fees, options, schedule, and cancellation policy at the time of booking are saved in the booking record.
Article 10. Payment and Currency
① If payment functionality is provided, payments are processed through the payment methods and payment service provider identified by the Company on the payment screen. As a general rule, the Company does not directly store full card numbers or security codes.
② The payment currency for an Experience follows the country of the Experience or the Platform's country-specific currency settings. Amounts displayed in other currencies may be indicative conversions; the actual exchange rate and international payment fees charged may vary according to the payment institution or card issuer.
③ Members must not use an unauthorized payment method, make fraudulent payments, abuse refunds, or use another person's payment information.
Article 11. Cancellation, Refunds, and No-Shows
① Cancellations and refunds follow the Platform's standard cancellation policy selected when booking and the separate “Refund and Cancellation Policy.” Any more favorable mandatory provisions of applicable law take precedence.
② If the Host cancels an Experience or fails to provide it without just cause, the Traveler receives a full refund of the Customer Payment Amount, including the buyer fee.
③ A Traveler who does not appear or make contact within 15 minutes after the agreed time may be treated as a no-show and, in principle, receives no refund. Experience time lost to lateness is not, in principle, extended.
④ In case of severe weather, disaster, major transport disruption, or another circumstance beyond reasonable control, the parties first discuss rescheduling; if they do not agree, the Customer Payment Amount is refunded in full.
Article 12. Conduct and Safety of Experiences
① Travelers must follow the Host's reasonable safety guidance and the participation conditions stated for the Experience, and must disclose any health condition or special support need before the Experience.
② Hosts must faithfully provide the scheduled content and duration and appropriately manage accident risks and emergencies.
③ Where alcohol is included, local law, licensing requirements, and the legal drinking age must be observed and disclosed in the listing in advance. The Company and Host may check age or refuse service.
④ Members must not rely on the Company as a substitute for local police, fire, or medical emergency services. In an emergency, they should contact local emergency responders first.
Article 13. Messaging and Prohibition of Off-Platform Transactions
① Booking-related messaging may be provided after a booking is confirmed. Members may exchange contact information only as necessary to conduct the Experience.
② Off-platform payments, inducing direct transactions to avoid Platform fees or safeguards, repeated promotions, and spam are prohibited.
③ For reports, safety incidents, or dispute resolution, the Company may review relevant conversation records to the extent permitted by law.
Article 14. Reviews and Host Replies
① A Traveler with a completed booking may submit a review and photos within 30 days after the Experience. Reviews must be based on actual experience.
② A Host may post one public reply per review and may edit or withdraw it.
③ False, abusive, discriminatory, privacy-exposing, advertising, or rights-infringing content may be reported, hidden, deleted, or subject to sanctions.
Article 15. Content Rights
① Members retain the rights to content they create or upload.
② Members grant the Company a non-exclusive, royalty-free license to use that content to the extent necessary for service operation, storage, display, search, translation, safety review, and dispute handling.
③ The Company obtains separate optional consent before using content in external advertisements, promotional materials, or social-media marketing. Refusing marketing consent does not affect use of the basic service.
④ Members must not post content that infringes another person's copyright, portrait rights, trademarks, or privacy.
Article 16. Translation
① The Company may in the future offer machine translation for public text, such as public Experience descriptions. Once the feature and actual processing provider are determined, the Company will reflect them in its service information and Privacy Policy.
② Prices, schedules, numbers, identity documents, accounts, messages, exact meeting places, and internal operational information are excluded from the initial translation scope.
③ Machine translation is for reference; where the meaning is unclear or affects safety, refunds, or inclusions, the original text should be checked first.
Article 17. Prohibited Conduct and Sanctions
① Illegal acts, fraud, violence or threats, discrimination or hate, sexual exploitation, infringement of trade secrets or privacy, false listings, safety violations, and disruption of Platform systems are prohibited.
② Depending on the nature and recurrence of a violation, the Company may issue a warning or suspend an account for seven days, 30 days, or permanently. In an urgent safety or fraud risk, it may impose a temporary restriction without prior notice.
③ In principle, the Company provides its reasons and an opportunity to respond, and may preserve or provide relevant information where necessary under law or to prevent harm.
Article 18. Changes and Interruptions to Service
① The Company may change or suspend all or part of the service for maintenance, security, natural disaster, communications failures, legal or governmental measures, or a significant business need.
② The Company gives advance notice where possible and, where confirmed bookings are materially affected, takes appropriate measures among fulfillment, rescheduling, and a full refund.
Article 19. Liability and Dispute Handling
① The Company is liable under applicable law where its intent or negligence causes loss to a Member.
② The Company is not a direct party to a Host's independent provision of an Experience, but carries out the information provision, report handling, payment and refund support, and relief measures required of an intermediary.
③ The Company is not liable for loss arising from a Member's fault, violation of applicable law, or circumstances beyond reasonable control unless the Company acted intentionally or negligently.
④ Complaints or disputes may be submitted to the customer support email address (coreteam@locogeeks.com). The Company reviews the necessary transaction records and materials from the parties and supports a reasonable resolution.
Article 20. Withdrawal and Termination
① Members may request account withdrawal at any time. Some procedures may be restricted until outstanding bookings, disputes, refunds, or settlements are resolved.
② After withdrawal, information is retained or destroyed in accordance with the Privacy Policy and statutory retention periods.
③ Termination for a material breach does not necessarily extinguish payment, refund, settlement, damages, or content infringement obligations that have already arisen.
Article 21. Governing Law and Jurisdiction
① These Terms are interpreted under the laws of the Republic of Korea.
② The Company and Member first seek to resolve disputes by discussion. If unresolved, the court of first instance is a court with jurisdiction under the Civil Procedure Act of the Republic of Korea and other applicable law.
Supplementary Provision
These Terms take effect on August 26, 2026 (Wednesday).